01 Overview

We stand by the quality of our Services. If something goes wrong we will work with you to make it right. We offer a money-back guarantee on most paid subscriptions if you request a refund within the window described below. Refunds for one-time purchases (such as bespoke development work) follow the terms agreed in the relevant statement of work or order form.

02 When you are eligible for a refund

You may request a refund of fees paid for a paid Service when one or more of the following applies:

• 14-day money-back guarantee — you request a refund within 14 days of your first paid subscription and you have not consumed a material portion of the credits, downloads or usage included with the plan.
• Discontinued product — the Service you subscribed to is discontinued by Acesys within 14 days of your subscription, regardless of whether you have used the Service or contacted support. (Dropping support for a single version of an underlying framework, language or third-party dependency does not count as discontinuing the Service.)
• Unauthorised payment — a stolen card, PayPal account or other payment method was used to pay for the subscription without your authorisation. In this case please contact us first instead of filing a chargeback — we will work with you and our payment processor to refund the unauthorised charge.
• Material defect — a Service does not substantially perform as described and we are unable to fix the issue within a reasonable time after you report it.
• Statutory rights — where the consumer law that applies to you gives you a stronger refund right, that right applies in addition to anything in this policy.

03 When refunds are not available

The following are not eligible for a refund under this policy:

• Renewals processed after the 14-day window has passed.
• Bespoke development, consulting, training or other professional services that have already been delivered, except as set out in the relevant statement of work.
• Third-party fees we incurred on your behalf (for example, payment gateway, hosting or domain fees) that we cannot recover.
• Accounts terminated by us for breach of our Terms of Service or other policies.
• Costs of integrating with or migrating from third-party tools.

04 How to request a refund

To request a refund:

• Sign in to your Acesys account or email us at [email protected] from the address on your account.
• Include the order or subscription reference, the reason for the refund, and any supporting information.
• A member of our team will review your request and respond within 5 business days.

All refund requests MUST be made within the eligibility window described above. Requests received after that window will be considered on a case-by-case basis but are not guaranteed.

05 How refunds are processed

Approved refunds are returned through the same payment method used for the original purchase. We initiate refunds within 7 business days of approval. Depending on your card issuer, bank or PayPal it can take an additional 5–10 business days for the funds to appear on your statement. We do not charge a processing fee, but if any non-recoverable payment-processor fees apply they may be deducted from the amount returned to you.

06 Subscription cancellation

You can cancel a subscription at any time from your account. Cancelling stops the next renewal — you will continue to have access to the Service until the end of the current billing period. Cancellation by itself does not entitle you to a refund of fees already paid for the current period unless one of the eligibility cases above applies.

07 Chargebacks

If you have a problem with a charge, please contact us before filing a chargeback with your card issuer or PayPal. Chargebacks are slow, costly and often raised on incomplete information. We will work with you to resolve the issue quickly, including issuing a refund where one is due under this policy. We reserve the right to suspend accounts associated with chargebacks raised without first contacting us.

08 Effect on your account

When a refund is processed for a Service, access to that Service ends at the time of refund. You will retain access to your Acesys account profile and to other Services you have not been refunded for. We may delete any data associated with the refunded Service in accordance with our Privacy Policy and any applicable retention period.

09 Changes to this policy

We may update this Refund Policy from time to time to reflect changes to our Services or our business. When we make material changes we will update the "Last updated" date and, where appropriate, notify you by email or via a prominent notice on our website before the change takes effect. The version in force at the time of your purchase will apply to that purchase.

10 Contact us

For any refund request or question about this policy, email [email protected] from the address on your account, or write to Acesys Solutions, 1/3 Omoruyi Close, Awoyaya, Ibeju-Lekki, Lagos, Nigeria.